Your Course Instructor will be an experienced subject-matter expert with extensive experience in training many of the largest Australian and International organisations and Government Departments.
While ENDORSE does offer “off the shelf” courses, we specialise in tailoring Communication Skills Courses specifically to your organisation’s individual requirements. Senior Instructors build and design these courses by conducting straightforward and interactive Q & A sessions with your stakeholder/s.
After we design a course outline to your specifications, we then tailor the content of the course to meet your exact business needs. We make the process simple and seamless for our customers, whilst ensuring the course matches the needs of your team/s.
We understand that time is critical in successful organisations so we ensure that this initial process only takes 1-2 meetings/phone conferences, whilst still ensuring the highest quality, customised training solution.
We design and deliver Communication Skills Courses for:
- Company-wide audiences and teams
- Call Centres/Service Desks
- Staff servicing internal and external customer
- Management
Subjects/Topics in our Communication Skills Courses are listed, but not limited to, below:
- The importance of Communication and why
- Understanding Communication styles
- How to build and strengthen relationships
- How do you see yourself?
- Communicate confidently
- Creating positive first impression
- How to be a persuasive communicator
- Using your voice, tones
- How to engage listeners
- How to listen
- Building rapport
- Communicating clearly
- The importance of body language
- Using eye-contact
- Creating a win-win scenarios
- Questioning techniques
- How and why to give positive feedback
- Structuring feedback
- The importance of flexibility
- Stress management
- Face-to-face communication
- Telephone communication
- Written communication
- Communication requirements in different settings
- Understand communication “blockers”
- Questioning skills
- Listening skills
- Self-presentation
- Communicating with assertiveness
- Catering for different personalities
- How to adapt your communication style to others
- Conducting meetings on phone and face-to-face
- How to communicate with your direct team
- The importance of 1 to 1 communication
For ENDORSE to design and deliver a Communication Skills Course for your team, contact your Account Manager or info@endorse.net.au