Your Course Instructor will be an experienced subject-matter expert with extensive experience in training many of the largest Australian and International organisations and Government Departments.
While ENDORSE does offer “off the shelf” courses, we specialise in tailoring Vendor & Supplier Management Courses specifically to your organisation’s individual requirements. Senior Instructors build and design these courses by conducting straightforward and interactive Q & A sessions with your stakeholder/s.
After we design a course outline to your specifications, we then tailor the content of the course to meet your exact business needs. We make the process simple and seamless for our customers, whilst ensuring the course matches the needs of your team/s.
We understand that time is critical in successful organisations so we ensure that this initial process only takes 1-2 meetings/phone conferences, whilst still ensuring the highest quality, customised training solution.
We design and deliver Vendor & Supplier Management Courses for:
- Any professionals who manage vendor and supplier relationships
- Procurement staff
- Managers and Leaders
Subjects/Topics in our Vendor & Supplier Management Courses are listed, but not limited to, below:
- What is vendor and supplier management?
- The importance of good relationships with vendors and suppliers
- Building a vendor management framework
- What are the critical principles of procurement
- Success criteria for vendor and supplier management
- Performing risk assessment of vendors
- Understanding vendor mapping processes
- How to assess prospective vendors and suppliers
- Performing vendor due diligence
- Defining requirements
- Stakeholder analysis
- Stakeholder management
- Rapport building with stakeholders
- Engagement processes
- Developing acceptance criteria
- Questioning techniques
- Establishing teamwork with your vendors and suppliers
- Understanding Service Level Agreements (SLA’s)
- Negotiation skills
- Understanding different vendor negotiation styles
- Contract negotiation techniques
- Maintaining control of the vendor relationship
- Managing difficult people
- Quality management
- Performance monitoring
- Relationship monitoring
- Managing performance reviews
- Solving issues around performance
- Managing performance expectations
- Conflict and disputes resolution
- Tracking and reporting metrics
- Controlling costs
- Termination
- Vendor change management
- Maintaining continuous improvement of vendors and suppliers
For ENDORSE to design and deliver a Vendor & Supplier Management Course for your team, contact your Account Manager or info@endorse.net.au